Complaints Book

This is the clinic’s virtual Complaints Book, required by Peruvian law. You can register a complaint here, with no prior requirement and at no cost. A copy, with your record number, is sent to your email.

Provider

Grupo Sbeltia S.R.L. — RUC 20609170337

Registered address

Av. Arequipa 1860, Of. 1702, Edificio IQ Lince — Lince, Lima, Perú

What you want to register *

Complaint about the service Complaint about how you were treated

Your details

Full name *

Document DNI CE Pasaporte RUC

Number *

Address *

Telephone *

Email *

I am under 18 (please fill in your parent or guardian below)

Name of parent or guardian

Their document

The service and what happened

Service contracted or requested * Amount claimed, if any What happened * What you are asking us to do *

Web

I have read and accept the privacy policy. * Register my record

We will answer your complaint within fifteen working days of it being registered. That deadline is set by the Complaints Book Regulations and cannot be extended.

Registering here is not a precondition for complaining to INDECOPI, and it does not prevent you from using that route or any other the law provides.